Winner In:
Best Business Technology Pivot
In midst of current challenges and as a next step to TCS Enterprise Agile 2020 vision, TCS’ Secure Borderless Workspaces™ (SBWS™) was introduced as a transformative operating model. As the pandemic struck, TCS a global enterprise catering to 1000+ customers with 448K+ employees in 46 countries, swiftly transitioned to remote working, facilitated by its SBWS model, within a matter of few days amidst lockdowns. SBWS enables remote access for employees, cybersecurity framework, collaboration & all project management practices & systems to ensure that work allocation, monitoring and reporting continues as normal. Uniqueness of SBWSTM • Secure Borderless Cloud Workspace – Implemented & switched from a highly centralized model to SBWSTM model within a matter of few days, assessing and covering all the potential security risks of working from home • Borderless Unified Collaboration- Features remote collaboration and keep employees updated with latest advisories, announcements, notes of cares, medical/helpline numbers etc. using various internal & external channels. • Adoption-Self-boarding feature of SBWS™ makes it easy adoption solution. • Infrastructure-7 connectivity solutions & secured multi layered endpoint image designed to deliver enhanced level of security controls & ensures protection against data leakage & malwares. This was possible due to unique policies customized by TCS from OS to applications layer • People Engagement-Virtual employee engagements on #ONETCS video channel • Talent Management-Borderless Talent Deployment & multi-platform Learning ecosystem • Work Delivery-Cloud based real-time monitoring & governance model • People wellbeing–Remote employee engagement model and ensuring mental/physical wellbeing, it was assured that SBWS™ caters to all aspects of work & stood out from existing models in market • Analytics Dashboards- Multiple dashboards for TCS leadership for clarity related to BCP while ensuring transparency and accountability within the corporate governance. • Endpoint security-Prevent usage of endpoint for separated associates by disabling the user ID from the encryption tool • Return to work-Monitoring risk summarization of employees through an AI-Powered software Our innovative model resulted in • 99.9% of TCS workforce SBWS-enabled • 1st Indian company to conduct AGM virtually • 810-BitSight Security & 92-Security Score Card rating maintained, higher than our industry peers • 10.2 million+ learning hours recorded by TCS employees post lockdown • Timely announcement of TCS Q4 results • 500+ customer appreciations • Vision 25x25TM-by 2025, only 25% of TCS workforce will work out of TCS facilities at any time. • 100% virtual onboarding of over 44,000+ across the globe • No decline in the productivity with 176 patents applied during Q2 2020 and 120 patents granted in Q3 2020.