Chief Operating Officer, Investment Solutions & Services

Malcolm joined Fidelity in July 2020 as Chief Operating Officer, Investment Solutions & Services. In this role he is responsible for the operational and change activities of ISS supporting FIL’s investment and distribution businesses.

Malcolm trained as an economist but has spent the majority of his career in Operations, Change Management and Client Delivery. Prior to joining Fidelity, Malcolm held senior roles with Northern Trust including Global Head of Securities Operations (most recently), Head of Corporate & Institutional Services in India & Philippines and COO for Northern Trust Asset Management in EMEA. Prior to that, he was a Managing Director at JP Morgan holding management roles in their Worldwide Securities Services and Asset Management divisions. He was an operations and programme manager at Credit Suisse First Boston prior to that and started his career as a Management Consultant at Accenture in 1989. 

Malcolm holds a Bachelor’s Honours degree in Economics from the University of KwaZulu-Natal, South Africa.