Best Customer Service Solution
Wix Answers is the industry’s first customer support technology to offer a true consolidation of all support channels into a single platform. The solution takes a whole new approach by enabling companies to do more when it comes to running and scaling a support team. The platform doesn’t rely on add-ons or separate tools. Wix Answers gives agents a 360° view of a customer’s support journey, unifying interactions from all available touchpoints, including calls, emails, live chat, social media and knowledge base, as well as third-party platforms, like Salesforce and Jira. All data is presented chronologically, in a single-view, which empowers agents to serve customers in a more cost-effective way. Information and feedback that we capture can be segmented by country, language, geography, product, and more. We empower users to capture Voice of Customer where they want to, when they want to and how they want to. We are fully adapted to support any business model (B2B, B2C, D2C). Our single-timeline view helps agents boost efficiency and always be in-the-know when engaging with customers. Agents can see all customer interactions, details and history without having to shuffle between tabs. Wix Answers is redefining customer and agent experiences with the first platform to have all support channels working together right out-of-the-box from day one.