Winner In:
Best IT Management Solution
BigPanda improves incident management within complex IT Ops environments by using Machine Learning to correlate events into actionable insights. BigPanda sifts through alert data from monitoring, observability, change and topology tools to bring together the right information that helps prevent and detect outages faster. BigPanda provides root cause analysis and context for the IT Ops, NOC, DevOps and SRE teams so they can work on resolving the incident faster and take steps to stop it from happening again. Features Include: Open Box Machine Learning – Uses Machine Learning (ML) to automatically correlate related alerts into high-level incidents using time, topology, context and alert types – Powers advanced, automated root cause analysis that explains their logic to the user in plain language – Includes a control panel for ML pattern editing and testing, with automatically generated correlation patterns based on past data Open Integration Hub – Ingests monitoring, change and topology data for full-stack visibility and alert enrichment with out-of-the-box connectors – Includes powerful, flexible REST APIs, for quick and simple custom integrations in as little as one day – Integrates with ticketing, notification and chat tools for incident management automation and cross-team collaboration Root Cause Changes – Shows changes that BigPanda�s Open Box ML has determined may be related to an incident, and highlights the ones that are most relevant – Provides the reasoning behind every suggestion in simple, understandable language – Uses deep integrations with change tools to notify the relevant team, so root cause changes can be rolled back Real-time Topology Mesh – Ingests topology data from all sources of topology in the environment to provide an up-to-date, visual, full-stack topology model – Correlates monitoring alerts against the topology mesh to achieve high-quality correlation and accurate root cause detection – Identifies services and applications impacted by low-level infrastructure issues, enabling faster prioritization and resolution Operations Console – Creates shared situation awareness for IT Ops, NOC, DevOps and SRE teams by providing them with real-time full-stack visibility across monitoring, change and topology data – Enables sharing of incidents with enterprise ticketing, collaboration and other tools and teams, simplifying operational workflows and boosting team efficiencies – Provides secure, role-based access to incidents, so all teams have full-stack visibility into the performance and availability of their applications and services at all times Unified Analytics – Allows customization of reports, KPIs and metrics�without having to rely on third party experts�as well as easy sharing with other users – Provides an easy way to export IT Ops data into industry standard formats that can be consumed and analyzed by common BI platforms like Tableau, Qlik and Domo